To love to create the perfect fusion of man and machinery to serve customers and the associated carrying value of growth. Zoomlion industry's first "Blue Care" service brand, for construction machinery users of new service models and value experience. February 27, Zoomlion concrete machinery company held a press conference in Beijing, the first announced to the industry, "Blue Care" service brand.
With the advance of urbanization and infrastructure construction in full swing, and the associated rise in the amount of equipment to maintain real-time changes and user needs, the services of Zoomlion are also constantly improving and innovation. The face of more than 20,000 multi-user sincere trust, Zoomlion always adhere to the market and customer-focused, full of good faith to meet the needs of our customers a full range of practice "customer first, integrity-based" service concept, and the first device services from the "passive service" into the "active care" in the industry, launched the first "Blue Care" service brand, to provide pre-sales, sale, sale and one-stop total service solutions.
"Blue Care" service brand will be "to create maximum value for the customer" for the purpose of "fast, efficient and economic" as the core, to create "on-site service center, headquarters support backing, the whole process of information management inside and outside the interactive service system and security platform. "
2011 early Zoomlion senior president Zhang Jianguo, general manager of concrete machinery comes to service work in the firm expressed confidence: "Zoomlion has entered a brand new service era, which requires teams must continuously upgrade their quality and ability to match the company's services development. especially the most cutting-edge service personnel, who take a more important responsibility. customer service staff will feel the action in good faith " Blue Care "service brand of charm."
regardless of how powerful the hardware configuration of services is always done by human services to the most cutting-edge work. "Blue Care" service brand promise, from people in the joint pursuit of all worlds. "Customer demand, to ensure quality services," Zoomlion more than 1,400 service personnel will use the fast, professional service, honor, "creating value for customers" commitments.
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"Blue Care" brand Int
; the "blue" represents the broad, wide, a symbol of the Union "sincerity" of the corporate culture, "love" is in the full range of joint customers, as always, considerate care. "Blue Care" is Zoomlion effort to build the industry for our customers the highest level of service brand, this is not a simple slogan, it is embodied in the re Keti supply the customer care and concern, it is a non- change commitments. Vanda's product is selected, that means selecting the "world-class service and care."
both hardware and software to create quick service system
fast is the basis of a successful service concrete machinery, and to lay that foundation must be strong service system platform and service teams.
Rome was not built in a day. Zoomlion 19 years are dedicated to customer service to build a security system around the world, 23 overseas marketing and service support centers, 577 service points abroad, overseas service engineer 1470, 825 overseas service vehicles, as customers to build the world's most complete network of concrete machinery.
Confidence comes from strength, the strength of cast service brand. Zoomlion to "years of service branding" as an opportunity to focus on promoting the "Blue Care" service brand, and strengthening the standardization of services, improve service quality, eliminate service gaps, soft (pieces) hard (cases) and facilities, both inside and outside simultaneously, to provide customers with faster and more efficient service.
2011, the Zoomlion to pour huge sums of money to build 10 concrete machinery parts center library, each central bank reserves of 15 million yuan accessories. Construction of 300 additional parts supply points, and 10 parts accessories central repository to form grid management, system interconnection implementation of all parts of online statistics and monitoring the supermarket to ensure that customers can be the first time, service assurance and accessories suppliers.
Services E through efficient service to honor commitments
proven, who can dominate in technological innovation, who will be able to grasp the initiative in development. Technological innovation, has become the promotion of service upgrades Zoomlion the driving force, has become a leading high-end services Zoomlion "engine." E
services through information technology platform, is Zoomlion in the "Blue Care" Call Center Hotline 400-887-6677 basis, with China Mobile teamed up to launch the service through specific E characteristics of concrete machinery industry design services, customers will feel the information technology brings exceptional service experience and value.
Zoomlion service personnel will be dedicated to each mobile terminal configuration, through the global positioning system, and the nearest fast dispatching services. 400 phone calls from the user started quickly dispatching the call center, one to one real-time monitoring, precision navigation device, synchronous real-time transmission of information, parts database, real-time information, a full set of measures to ensure the fastest speed in addressing the equipment failure.
Same time, the 400 call center "expert agent" by a number of concrete machinery development, and manufacturing and service experts in the field of service personnel can not quickly deal with the difficult faults telephone guidance. Such as field service personnel can not resolve the failure, will be sent to the 400 call center services.
Services E through or from the "passive service" to "active caring" into a valid form. Zoomlion concrete machinery each time the required maintenance, services E-pass will also remind customers to use various forms of equipment maintenance schedule and notify the persons responsible for related services, site maintenance services to the equipment, failure to make timely maintenance to prevent equipment unnecessary losses.
Service E-pass has changed the traditional service model, significantly improves the efficiency of the service and parts supply rate, so that the monitoring service in the entire process, standardization, intelligence, comprehensive, all-weather, all process services, to achieve seamless service docking Zoomlion will build, to achieve customer satisfaction service for the value of the pursuit.
For further efficient service, Zoomlion also changed the mode of service before the man fighting to set up service team of more than 3, for equipment failure phenomenon, the implementation of targeted services team . Service team consists of mechanical, hydraulic, electrical professional service staff, each service engineers are equipped with common tool kits; service car service vehicles equipped with standard tools; service level with a standard tool at the site; dedicated service repair hydraulic system test vehicle configuration digital detection meter, hydraulic oil quality detector, material detectors, gas shielded welding machine and other advanced detection equipment to speed up fault diagnosis, reducing troubleshooting time.
"Customers first and worry about, after the customers to enjoy." Zoomlion "Blue Care" in Zoomlion enormous vitality, power and radiation within the culture of service under the guidance of cash from the inside to the outside of the efficient service commitment.
Enhance customer delivered value: the concept reflects the economic services
the whole life cycle of the equipment and reduce the use of equipment costs, will create more customer delivered value, customers can get more benefits. Zoomlion 3 +2 training system, to enhance the service life of wearing parts, and accessories prices closer to market, will significantly enhance customer delivered value.
Frequent movement of concrete machine operators, and generous amount of concrete construction, super strength equipment applications, resulting in a more concrete machinery services to equipment failure in advance before the appearance of the hidden faults nipped in the bud. Zoomlion complete headquarters and field three overseas service training system, the effective protection of the equipment safety and efficiency. The company's headquarters and major marketing services support centers and service sites are equipped with specialized training institutions, and currently has 258, and are equipped with qualified and competent technical professionals, part-time trainers, training room, specialized training materials, etc., regularly held technology operator training and customer service personnel, technical expertise and equipment to teach the operation, repair, maintenance and fault handling skills, but, according to customer demand, from time to time organize on-site technical training and guidance activities.
Addition, Zoomlion will from time to time to provide value-added services based training programs organized by the regional headquarters of large service machines hand training, exchanges and other new products and services. Through joint education and provide value-added services manipulator hand, is an important service support, can nurture skilled operation of machine equipment, hands together, to provide customers with the convenience and quick.
2011, the Zoomlion joint products will use the majority of users, the implementation of parts and accessories specifically for initiatives such as market prices, life of wearing parts in the joint products will be substantially increase, the purpose is to allow customers on the use of affordable, quality, reliable manufacturer specifically for parts and reduce the risk of equipment failures, improve equipment reliability and service life.
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